Join Our Network!

At WorkPartners, we believe that a healthy and productive workforce helps companies compete in today’s global economy. When an employee is injured or distracted from work, quick and appropriate treatment is essential to ensure safety and an effective return to work.

We are currently recruiting providers for two main product lines, Employee Assistance and Workers’ Compensation, to support our client needs.

Employee Assistance Affiliate Provider Network

WorkPartners’ Life Solutions EAP contracts with licensed counselors familiar with EAP core technologies to provide best-in-practice service delivery to our employee clients at a location convenient to where they work or live. We are now recruiting affiliate providers from across the country.

Why Join Our Employee Assistance Network?

Life Solutions delivers best-in-practice services, adhering to core EAP technologies. We are recruiting affiliate providers from across the country.

Advantages of joining our network include:

• Competitive reimbursement rates.
• Prompt payment — 97 percent of our affiliate providers say they are paid accurately and promptly.
• Partnership with licensed clinical staff in our National Service Center to address clinical issues.
• Provider satisfaction — 98 percent of our affiliate providers say they are satisfied or very satisfied with their experience as an affiliate provider for Life Solutions.

How to Join Our Employee Assistance Network

1. Contact us at 1-800-647-3327.
2. After speaking with us, complete your application by filling out and submitting the Affiliate Clinician Profile.

   Life Solutions Provider Relations
   U.S. Steel Tower, 8th Floor
   600 Grant Street
   Pittsburgh, PA 15219
   1-800-647-3327
   LifeSolutionsProviderRelations@upmc.edu

For Current Employee Assistance Providers

Life Solutions values the participation of every affiliate provider who helps us respond to our members' needs. We work hard to make it easy for you to play this important role. You can find everything from client and reimbursement forms to answers to your routine questions.

Resources:

• Provider Manual
• Forms and Screening Tools
  • Client Case Opening – submit to Life Solutions
  • Client Case Closing – submit to Life Solutions
  • Affiliate Provider Reimbursement Claim Form – submit to Life Solutions
  • Notice of Privacy Practices – for your records
  • Statement of Understanding – for your records
  • Waiver of Referral for Further Services – if appropriate; must be approved by a Life Solutions Care Manager
  • Consent to Obtain/Release of Information – if needed
• Life Solutions Forms - Optional
  You may use our forms or substitute standard clinical case forms used in your practice, as long as your forms contain the same clinical information.
  • Case Activity Notes
  • Intake Sheet
  • Life Solutions Progress Notes

Workers’ Compensation Provider Network

WorkPartners is seeking qualified provider partners to ensure injured employees receive the best, most appropriate treatment. We are looking to partner with providers who strive for excellent clinical outcomes and who practice with a safe and efficient return-to-work philosophy. Currently we are only recruiting providers in the state of Pennsylvania.

Why Join Our Workers’ Compensation Network?

• Rapidly growing membership
• Promotion of in-network utilization
• Reimbursement levels based off the Pennsylvania Work Comp Fee Schedule
• Enhanced diversification of your practice
• Prompt claims payment
• Assistance for employers in your area in maintaining a healthy and productive workforce
• Participation in a well-established brand name in health care: UPMC (ranked #1 hospital in Pennsylvania and #12 nationwide according to U.S. News & World Report)

Provider Specialties

We are recruiting providers in the following specialty areas:

• Occupational medicine
• Orthopaedics
• General surgery
• Physical medicine
• Ophthalmology
• DME
• Home care
• Neurology
• Neurosurgery
• Other providers based on the needs of our employer clients

How to Join Our Workers’ Compensation Network

WorkPartners’ Workers’ Compensation Network providers must submit an application through the UPMC Health Plan provider network process. Submission of your request does not guarantee your network participation. Neither UPMC Health Plan nor its representatives make any guarantee, expressed or implied, that receipt of this request signifies acceptance into the UPMC Health Plan or WorkPartners network of providers. The team will review your request and ensure you meet initial participation criteria. If your participation request is approved, you will receive an application packet.

By sending a request, you acknowledge that your submission is not an application to join the network and does not guarantee acceptance to the network.

Please complete and submit the form below.

*Board certification is not required for physicians who have been out of training for less than five years or for optometrists. We accept the following boards:

• American Board of Medical Specialists (ABMS)
• American Osteopathic Association (AOA)
• American Board of Oral and Maxillofacial Surgeons (ABOMS)
• American Board of Podiatric Surgery
• American Board of Podiatric Orthopaedics and Primary Care Medicine
• American Board of Multiple Specialists in Podiatry
• American Council of Certified Podiatric Physicians and Surgeons
• Royal College of Physicians and Surgeons of Canada

For Current Workers’ Compensation Providers

Below are some important documents and forms for providers:

• WorkPartners Workers’ Compensation provider manual
• Work Status
• Provider Guidelines

If you have questions or would like to contact one of our representatives, please email: WorkPartnersProviderInquiries@upmc.edu

Frequently Asked Questions

How do I check the status of my application?

For Employee Assistance, call Life Solutions at 1-800-647-3327.

For Workers’ Compensation, call 412-667-7103.

When working with clients, how much paperwork is required?

For employee assistance, Life Solutions strives to keep paperwork to a minimum. You will be asked to submit Case Opening, SPS-6, Case Closing, and Reimbursement forms at the completion of each care episode.

For Workers' Compensation paperwork is kept to a minimum. We require the work status form within 24 to 48 hours of the appointment and office notes as soon as possible to evaluate the claim.

What are your reimbursement rates?

The fees that Life Solutions pays to affiliate providers are based on the market rate, which varies by area. Session reimbursement fees will be specified in your affiliate provider contract.

The fees that are paid to Workers’ Compensation providers are based on the prevailing market rate and are established within the provider contract.

How quickly will I be reimbursed?

Employee Assistance affiliate providers are paid every two weeks.

Workers’ Compensation providers are reimbursed within 30 days of submission of a clean claim.

Whom should I call if I have questions on a client case?

EAP providers should call the Life Solutions National Service Center at 1-800-647-3327 and speak to an experienced Care Manager to discuss the case. We also have a confidential after-hours voice mailbox where you can leave a message and receive a callback the next business day.

Workers’ Compensation providers should call 412-667-7139 with questions on a client case.

How many employers and employees does your organization currently serve?

We are expanding rapidly in all product lines and our customer list continues to grow.

For inquiries on the EAP network and if you want to know the nature of our business in your geographical area, please call EAP Provider Relations at 1-800-647-3327, or email us at LifeSolutionsproviderrelations@upmc.edu.

For inquiries on the Workers’ Compensation network, contact 412-667-7139 or email WkPtnersCaseMgt@upmc.edu for inquiries.